Information about returns

  • Returns Policy

    Before making a return, please read our Returns Policy.

  • How do I return products?

    To return a product back to us, we kindly ask you to complete the Returns Form found here and email this to . For any assistance, please call us on 0121 716 4301 . We are available Mon - Thu 7:30am - 5:00pm and Fri 7:30am - 3.00pm.

    For unwanted items or orders placed incorrectly we charge a 20% return/process fee (or a minimum £20 return fee). Non-catalogue items (product codes beginning with a G, L or Z), tools made to order and items in brackets can not be returned.

  • Returns Form

    To view and download our returns form, please click here.

  • How do I make a complaint about a product?

    We issue a warranty for all tools, and in case of material or manufacturing fault, grant a replacement. Any further claims are exempt. Tools made to order cannot be returned or exchanged.

    If you would like to make a complaint please contact us on 0121 716 4301 . Available Mon - Thu from 7:30am - 5:00pm and Fri 7:30am - 3:00pm.

  • How can I return a product for calibration?

    We can offer extensive calibration services through our calibration partner Trescal. To find out more information about our calibration service, please click here. If you would like to send us a product for calibration, please submit an enquiry here.

    If you require any assistance with our calibration service, please contact our customer service on 0121 716 4301 - Available Mon - Thu 7:30am - 5:00pm and Fri 7:30am - 3:00pm.

    Please enclose the appropriate form with recalibration or repair orders.

  • Signing for delivery

    The person signing the POD should be the recipient that is indicated on the label.

    In case the indicated recipient cannot be physically present at the delivery location at the time of delivery, they can appoint someone else to receive the parcel on their behalf. The full name of the person receiving the parcel should be used when signing for the POD. In such cases, the receiver should notify the designated person about the importance of checking the package before signing the POD.

    Please pay attention before signing any document from the courier service to ensure there are no damages to the package and its content. Damages must be reported within 48 hours the courier and documented on the POD. All Return requests must comply with our Returns policy.

    If there is no time to check the box or the courier driver denies you to do so. In this case, an alternative would be to sign and write “unchecked” next to your signature.

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