Help for Help / FAQ
Information about dispatch and delivery
How much are the shipping costs?
Delivery within the UK is free of charge for orders of £70.00 net or more. For orders below £70.00 we charge £9.90 net to cover part of the postage and packaging costs. For bulky factory equipment we charge an extra 11% of the net order value for freight. Our general terms and conditions apply.
There is a minimum order value of £150 for delivery to Northern Ireland.
What should be taken into account when ordering bulky items?
Bulky items are subject to an additional freight charge which is calculated depending on country and freight. Delivery may be delayed by the carrier.
Which countries are included in the delivery area?
Deliveries are possible to business customers and private customers in the United Kingdom.
What should be considered when shipping items with dry-cell battery?
Items with cry-cell batteries may require separate shipments when shipped by air freight. The reason for this is a tightening of regulations. In addition, express shipping is not possible in this case.
How do I change my delivery address?
What types of dispatch are there?
How can I track my shipment?
You can track your order once it has been collected by the transport service. You will find corresponding information on the on the progress of your shipment in your order. To access this information, go to My eShop > Orders and select the desired order. This is where you will receive the link to track your shipment.
Please note that the individual items in your order may have different delivery dates and therefore also varying tracking information.
Is the delivery quality ensured?
The Certification Body of TÜV SÜD certifies that the Hoffmann Group, with the mentioned subsidiaries, has been successfully tested in the fields of Delivery quality and customer satisfaction. An audit was performed and has demonstrated that the requirements of the 'TÜV MS Standards LieferQualität' as regards delivery culture and reliability, handling of complaints and qualifications of employees are met.
Signing for delivery
The person signing the POD should be the recipient that is indicated on the label.
In case the indicated recipient cannot be physically present at the delivery location at the time of delivery, they can appoint someone else to receive the parcel on their behalf. The full name of the person receiving the parcel should be used when signing for the POD. In such cases, the receiver should notify the designated person about the importance of checking the package before signing the POD.
Please pay attention before signing any document from the courier service to ensure there are no damages to the package and its content. Damages must be reported within 48 hours the courier and documented on the POD. All Return requests must comply with our Returns policy.
If there is no time to check the box or the courier driver denies you to do so. In this case, an alternative would be to sign and write “unchecked” next to your signature.