Help / FAQ
Information about dispatch and delivery
How much are the shipping costs?
Please contact our customer service for information about the shipping costs in your country. Furthermore our general terms and conditions apply.
What should be taken into account when ordering bulky items?
Bulky items are subject to an additional freight charge which is calculated depending on country and freight. Delivery may be delayed by the carrier.
Which countries are included in the delivery area?
What should be considered when shipping items with dry-cell battery?
Items with cry-cell batteries may require separate shipments when shipped by air freight. The reason for this is a tightening of regulations. In addition, express shipping is not possible in this case.
How do I change my delivery address?
You can change and create your company delivery address via My eShop > delivery addresses. You need authorization to do so which can be assigned to you by the administrator of your company.
What types of dispatch are there?
How can I track my shipment?
You can track your order once it has been collected by the transport service. You will find corresponding information on the on the progress of your shipment in your order. To access this information, go to My eShop > Orders and select the desired order. This is where you will receive the link to track your shipment.
Please note that the individual items in your order may have different delivery dates and therefore also varying tracking information.
Is the delivery quality ensured?
The Certification Body of TÜV SÜD certifies that the Hoffmann Group, with the mentioned subsidiaries, has been successfully tested in the fields of Delivery quality and customer satisfaction. An audit was performed and has demonstrated that the requirements of the 'TÜV MS Standards LieferQualität' as regards delivery culture and reliability, handling of complaints and qualifications of employees are met.