Information about dispatch and delivery

How much are the shipping costs?
Delivery within the UK is free of charge for orders of £ 70.00 net or more. For orders below £ 70.00 we charge £ 9.90 net to cover part of the postage and packaging costs. For bulky factory equipment we charge an extra 11% of the net order value for freight. Our general terms and conditions apply.
What should be taken into account when ordering bulky items?
Bulky items are subject to an additional freight charge which is calculated depending on country and freight. Delivery may be delayed by the carrier.
Which countries are included in the delivery area?
Deliveries are possible to business customers and private customers in the United Kingdom.
What should be considered when shipping items with dry-cell battery?
Items with cry-cell batteries may require separate shipments when shipped by air freight. The reason for this is a tightening of regulations. In addition, express shipping is not possible in this case.
How do I change my delivery address?
You can change and create your company delivery address via My eShop > delivery addresses. You need authorization to do so which can be assigned to you by the administrator of your company.
What types of dispatch are there?
For urgent orders please contact our Customer Service Department on +44 (0) 121 716 4301
Mon-Thu 8.00am - 5.00pm, Fri 8.00am - 3.00pm.
How can I track my shipment?
You can track your order once it has been collected by the transport service. You will find corresponding information on the on the progress of your shipment in your order. To access this information, go to My eShop > Orders and select the desired order. This is where you will receive the link to track your shipment.
Please note that the individual items in your order may have different delivery dates and therefore also varying tracking information.