Information about returns

1. As a eShop customer you can register your return comfortably in your Hoffmann Group customer account . After selecting the reason for return and the items via My eShop > Orders , your return is registered in the order history by clicking on “Return item”. A confirmation e-mail and a return label will then be sent to you.

2. For returns, you could also use the “Goods Return Form” or call us on +44 (0) 121 716 4301 - Mon-Thu 8.00am - 5.00pm, Fri 8.00am - 3.00pm.

For incorrect orders we charge a 5% return / processing fee, but a minimum of £ 10.00 net plus shipping costs. Tools made to order cannot be returned or exchanged.

We issue a warranty for all tools, and in case of material or manufacturing fault, grant a replacement. Any further claims are exempt. Tools made to order cannot be returned or exchanged.

If you would like to make a complaint please contact us: +44 (0) 121 716 4301 - Mon-Thu 8.00am - 5.00pm, Fri 8.00am - 3.00pm.

We offer extensive calibration services through our manufacturers and service providers.

If you would like to have an item calibrated, please contact our customer service.:

+44 (0) 121 716 4301 - Mon-Thu 8.00am - 5.00pm, Fri 8.00am - 3.00pm.

Please enclose the appropriate form with recalibration or repair orders.