You can continue to rely on the Hoffmann Group!
The current situation is an unprecedented challenge for all of us, both in our professional and in our private lives.
Our highest priority is to protect our employees, maintain business operations and supply you – our customers – with goods as best we can, in order to support your procurement and production processes with the usual high quality.
We have taken all the necessary protective measures, to actively participate in the containment of the corona virus, but also to guarantee our delivery reliability:
• Most of our employees work from home and are strictly required to avoid social contacts.
• In our logistics centers, we work in a strictly separated shift system to keep the risk for the workforce as low as possible.
• In addition, we have tightened up hygiene measures - strict adherence to these measures is consistently monitored.
As a result, we can say today that our logistics department, in close cooperation with our shipping partners, continues to process your orders largely without delay, ensuring you receive them promptly and reliably.
Nevertheless, we are dependent on international transport systems and national legal requirements. Currently, despite border closures and export bans there are no major restrictions in freight transport.
However, delivery delays may occur in the future. We are in close contact with our transport service providers in order to guarantee delivery reliability as far as possible. We regret that we are currently unable to fully meet your requests and ask for your understanding in this matter.
Your personal contact persons will still be at your disposal as usual – in addition to telephone, they are also available via Skype or Face Time. We also recommend that you make increased use of our eShop or other electronic connections for orders and inquiries. We would be pleased to cunsult you. Perhaps you are seizing the opportunity right now to let our experts inform you about these electronic contact and ordering options.
We thank you for your trust. Stay healthy!