Report security vulnerabilities

The security of our digital products and solutions is very important to us. If you discover a potential security vulnerability or weakness, you can report it directly to the responsible experts.

Cyber Resilience Act and Product Security

The Cyber Resilience Act (CRA) is a European regulation establishing cybersecurity requirements for products with digital elements. Its aim is to strengthen cybersecurity and product security throughout the entire product lifecycle. In this context, the Hoffmann Group provides a central point of contact through which security vulnerabilities, security flaws and cybersecurity vulnerabilities in relevant products and digital solutions can be reported.

Contact for vulnerability reports

Please select the relevant area and send your report to the email address provided.

Digital Products
Connected Manufacturing, Connected Metrology, Hoffmann Group Toolscout
Email: digital.products@hoffmann-group.com

Industrial Vending Solutions
GARANT Tool24, HOLEX 24seven
Email: Tool24-support@hoffmann-group.com

Hoffmann Group Connected Tools (HCT)
HCT apps and connected HCT products
Email: hct@hoffmann-group.com

eShop and website
Hoffmann Group eShop and our website
Email: eShop@hoffmann-group.com

What information will help us process your report?

To help us investigate your report as effectively as possible, please describe the potential vulnerability in as much detail as you can. In particular, information about the affected product or application, the version used and the observed behaviour is helpful.

If possible, please also provide steps to reproduce the issue as well as relevant screenshots or other technical information.

Please use the email addresses listed above exclusively to report potential security vulnerabilities and weaknesses. For general questions about our products and their use, or if you require personal expert advice, our product and application experts will be happy to assist you.

Thank you for your report

We take reports concerning the security of our digital products and online services seriously. Your report helps us investigate potential vulnerabilities and continuously improve the security of our products, solutions and online services.