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      Information about dispatch and delivery

      What is the cost of shipping?

      Delivery in the USA is free of charge for orders of $ 299.00 or more.
      For orders below $ 299.00 we charge a flat fee of $ 25.00.
      Our general terms and conditions apply.

      What must be taken into account when dealing with bulky items?

      Bulky items are subject to an additional charge for freight. Delivery may be delayed by the carrier.

      Dry battery

      Air freight may cause split delivery and extra charges due to a tightening of regulations.

      How do I change my delivery address?

      In "My eShop" you can change your delivery address. You may need to contact your company's administrator to give you the rights to do this.

      What type of shipping options do I have?

      For urgent orders please contact our Customer Service Department on (800) 232-9366.
      8.00 am - 5.00 pm EST

      Can I pick-up my order?

      Self pick-up is currently not available.

      How can I track my delivery?

      If you need to track your delivery please give us a call and we will be happy to do that for you.

      Is the delivery quality ensured?

      The Certification Body of TÜV SÜD certifies that the Hoffmann Group, with the mentioned subsidiaries, has been successfully tested in the fields of Delivery quality and customer satisfaction.
      An audit was performed and has demonstrated that the requirements of the 'TÜV MS Standards LieferQualität' as regards delivery culture and reliability, handling of complaints and skills / qualifications of employees are met.
      > Certification TÜV SÜD

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