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      Miscellaneous

      How do I order a Hoffmann Group catalog?

      As a business customer you can request a catalog by contacting our Customer Service department under (800) 232-9366 or via email sales.usa@hoffmann-group.com.

      Why do I see other prices than the agreed ones?

      Please log in to see the prices including your discounts.

      Where do I find "Direct Purchase"?

      You can add products to your order simply by entering the product code in the shopping cart (top right).

      Why is the online catalogue not working?

      The online catalogue is provided as Flash programming. Please note that Flash applications cannot be displayed on devices with an IOS or Android operating system. Furthermore, search by page or item is not possible in full screen mode (software related).

      Why are scanned barcodes displayed as special characters?

      With older eScan software versions, an activated Shift key (caps lock key) can lead to special characters being transmitted instead of the corresponding item number. In this case, please install the current eScan software, which can be found under section "Service" "Software".

      Where do I find my customer number?

      Please log in. Your customer number will be shown in "My eShop", top right.