Where hereinafter the term „entrepreneurs“ is used, this also includes legal entities
of civil law and public law trust (§ 310 (1,1) German civil code (BGB)), with the
exception of an entrepreneur in the sense of § 14 BGB.
§ 1 Area of validity and data protection
1. Our general terms and conditions of business apply exclusively to all deliveries
and performances as well as to all transaction-like obligations within the meaning
of § 311 (2) and (3) BGB. We do not acknowledge any opposing terms or the
customer‘s conditions deviating from our general terms and conditions of business,
even if they were submitted to us, unless we expressly approved their validity
in writing. They also apply to all future legal and transaction-like obligations
2. Entrepreneurs acknowledge the binding nature of our general terms and conditions
of business with the acceptance of our deliveries and performances. All
agreements including supplementary agreements otherwise require the written
form in order to be effective if they deviate from our terms and conditions.
3. All customer data collected within the context of the registration or order is stored
by members of the Hoffmann Group (see also homepage “http://www.hoffmanngroup.
com/int/company/locations.html” and processed for the purpose of ordering
and customer support; the aforementioned is considered notification as per §
33 Federal Data Protection Act (BDSG).
§ 2 Offers, Formation of the Contract
1. The catalogue, also on data carriers and in electronic media, and other advertising
mails are subject to change. They do not represent a binding offer for us, nor do
we accept any supply risk. We also reserve the right to remove respectively replace
products out of the range during the period of validity of the catalogue, to alter
prices and other conditions, as well as to change product features.
2. The data contained in catalogues, on data carriers, in electronic media and other
advertising mails, illustrations, drawings, weight or dimension data respectively
other technical data as well as related E, DIN, VDE norms or data do not represent
any guarantees (warranties) but merely quality specifications that can be rectified
at any time until the contract has formed. The technical information contained in
offers only represents guarantees if it is expressly described as a guarantee or warranty;
it is otherwise merely quality specifications. We refer to § 8 (4) in this respect.
3. We reserve the statutory copyright to catalogues, also on data carriers and in
electronic media, and other sale documents and (except to other advertising
mails) also the ownership; they may not be given to third parties (except other advertising
mails). All types of usage of the aforementioned documents, especially
the drawings, designs and logos contained therein, require our prior permission.
4. Our offers are subject to change.
The customer‘s order is a binding offer for him. We can accept this offer within
14 days of receipt of the order through order confirmation in text form or by sending
the customer the ordered goods within this time period.
§ 3 Prices, Terms of Payment
1. Unless a deviating written price agreement has been made, the quoted prices
are net prices in Euro excluding current value-added tax. Unless otherwise stated
by us, the prices quoted by us in the catalogue, offer, HOG- eShop respectively
price lists apply during the continuance of the catalogue (regularly 01.08. of one
year to 31.07. of the next). However, as the information in the catalogue is subject
to change, those prices and terms have priority that are quoted on the day of
the order in our latest catalogues and price lists or by us in individual cases. Catalogues
and price lists can be viewed at our store premises or requested from us.
2. In the case of articles with prices that we have set in brackets (), we reserve the
right to ask the manufacturer with regard to prices and other conditions for a customer‘
s current order. We will immediately process and answer any relevant customer
enquiry, informing him whether he can be supplied directly by us or by the
manufacturer (if need be through us as a representative) and where necessary at
what prices and other conditions.
3. We deliver within Germany from a net order value of € 100.-- carriage paid, including
packaging. Exceptions to this are those deliveries and performances that
are marked „carriage forward“ on the respective catalogue page, such as surface
plates, marking tables and anvils. For deliveries abroad minimum order values
apply. The minimum order value for a consignment outside the European Union
is € 500. For purchases under one packaging unit we charge an extra 20% plus
Value Added Tax valid at the time in question on the net order value for the additional
Furthermore, the shipping costs that we incurred will be charged completely. Pursuant
to German packaging regulations (Verpackungsordnung) packaging used
for transport and other purposes shall not be returned but enter the possession
of the purchaser, with the exception of pallets.
4.Insofar relevant, incoterms 2010 apply to shipments.
5. Our invoices are due for payment 30 days after invoice date, unless other written
agreements exist. We only accept cheques and money orders as conditional payment.
Payment is not considered having taken place until our account has been
credited. We do not take promissory notes as payment.
6. From the 31st day after receipt of our invoice, we can demand interest of 9 percentage
points above the annual base lending rate from entrepreneurs. In addition,
after the occurrence of default we can charge € 5.-- for each reminder or payment
demand issued; customers are entitled to prove lower reminder costs. The statutory
default interest applies in each case towards all customers; in the case of business
customers, this shall not affect our claim to interest accruing as of the due
date. We are at any rate entitled to claim a proven greater loss.
7. Discounts are not granted if the customer is behind with the payment of previous
8. The customer is only entitled to set-off rights if his counterclaims are found legally
valid, undisputed or recognised by us. The customer‘s rights of retention only
exist for counterclaims from the same contractual relationships. Any opposing
rights on the part of the customer shall remain unaffected.
9. In the event of the customer falling behind with payments, we reserve the right
to carry out the order processing against cash-on-delivery or cash-in-advance.
10. For incorrect orders we charge a return/processing fee of at least 10 % of the
net price, a minimum however of € 10.--. Customer shall be free to proof that we
incurred lower damage as a result.
§ 4 Delivery deadline, Acceptance of the goods
1. We can carry out partial deliveries, especially with larger orders, on a scale that
is reasonable for the customer.
2. Delivery times or deadlines that have not been expressly agreed as binding, are
solely non-binding specifications. The observance of delivery deadlines is subject
to correct and punctual self-supply if we prove the conclusion of a corresponding
hedging transaction with our supplier and furthermore prove that he has not
observed a delivery deadline agreed with us. We will inform immediately of any
delays that become apparent.
At any rate, the observance of the delivery date presupposes final clarification
of all technical details, if need be the punctual furnishing of specifications provided
by the customer, declaration of releases, and where agreed also the receipt
of the deposit.
3. We are liable according to statutory provisions for firm deals within the meaning
of § 286 (2) no. 4 German civil code (BGB) or of § 376 Commercial Code (HGB).
The same thing applies if the customer is entitled to assert the discontinuation of
his interest in further performance of the contract as a result of a delay in delivery
for which we are responsible. In this case our liability is limited to the foreseeable,
typically occurring loss, if the delay in delivery is not based on an intentional
infringement of the contract for which we are responsible, bearing in mind that
negligence on the part of our representatives or vicarious agents is to be attributed
We are also liable to the customer in the event of any other delay in delivery according
to statutory provisions if it is based on a wilful or grossly negligent violation of
the contract for which we are responsible, bearing in mind that negligence on the
part of our representatives or vicarious agents is to be attributed to us. Our liability
is limited to the foreseeable, typically occurring loss, if the delay in delivery is not
based on an intentional infringement of the contract for which we are responsible.
In the event that a delay in delivery for which we are responsible is based on the
culpable violation of an integral contractual obligation, bearing in mind that negligence
on the part of our representatives or vicarious agents is to be attributed to
us, we are liable according to statutory provisions provided that the compensation
liability in this case is limited to the foreseeable, typically occurring loss. The
preceding exclusions/limitations of liability for default shall not apply in the event
of injuries to life, body or health.
A more far-reaching liability for a delay in delivery for which we are responsible is
excluded. The further statutory claims and rights of the customer, to which he is
entitled in addition to the claim for damages due to a delay in delivery for which
we are responsible, remain unaffected.
4. If the customer is in default of acceptance, we are entitled to request compensation
for the incurred loss and additional expenses. The same thing applies if the
customer culpably violates his duty to cooperate. We are entitled to demand this
compensation as a lump sum of 0.5% per calendar week and at most 5% or 10%
if the items are finally not accepted, based on the net purchase price and starting
with the delivery deadline or (in case no delivery deadline is set) starting from the
time notice is given that the goods are ready for delivery.
This shall neither affect our rights to prove that the actual damage incurred was
greater nor our statutory claims (including, but not limited to, the reimbursement of
additional expenses, appropriate compensation, and cancellation); the lump sum
shall be credited against further claims to payment. The customer is still entitled to
prove that there has been no damage at all, or less damage than the above lump
sum. At the onset of the default of acceptance respectively default of the debtor,
the risk of accidental deterioration and accidental loss is passed to the customer.
§ 5 Passing of the risk, Shipping
1. Unless otherwise agreed, the goods are sent at the customer‘s request to the
delivery address that he wishes (sales shipment as per § 447 BGB). The risk, also
on shipment from a warehouse and, in the case of a third-party deal, on shipment
from our supplier‘s warehouse, is passed to the customer as soon as the goods
have been delivered to the forwarding agent, the haulage contractor or person
or institution otherwise designated to carry out the dispatch. At the customer‘s
request we will take out shipping insurance at his expense.
2. If the shipment is delayed due to circumstances for which the customer is responsible,
the risk is passed to the customer on the day the readiness for shipment
3. Delivered items must be accepted by the customer, even if they show insignificant
flaws and irrespective if his rights according to § 8.
§ 6 Warranty statement
Hoffmann grants a 10-year warranty on materials and manufacture of GARANT products and GARANT workstations and storage products. The warranty is effective world-wide. The warranty period is reckoned from the invoice date. As warranty for defects that arise during the warranty period under the terms of the warranty, together with the shipping costs Hoffmann will perform one of the following services of its choice:
• Restitution of the purchase price or
• free of charge repair of the product or
• free of charge replacement with an equivalent product.
This warranty excludes damage due to normal wear as a result of mechanical stress and damage or destruction due to use other than as intended or overloading of the products. Furthermore, the warranty does not extend to electronic components or to workstations and storage products mounted in containers. Claims for damages including claims for consequential damage are excluded from liability under the warranty. This warranty does not affect your statutory rights. Please make any claims under warranty without delay and in writing to the above-mentioned guarantor. A precondition for claims under warranty is the return of the product together with a copy of the invoice.
§ 7 Export regulations
1. We reserve the right to examination of export-law directives and deliver the items
subject to any required official permissions (e.g. export licence). We will make every
reasonable effort to obtain any required official permissions, however, we cannot
guarantee that we are granted the required official permission. The customer undertakes
to support us in obtaining such permission and provide us with the necessary
documents and information within an adequate period.
2. In the event that we are not granted the official permissions required to implement
the contract within an adequate period, however, within 12 months after
concluding this contract at the latest, or the customer fails to provide us with the
documents required for granting the permission even after expiry of an adequate
grace period, we are entitled to withdraw from the contract. If we have already provided
services upon request of the customer at the time the withdrawal is declared,
we reserve the right to claim prorated remuneration.
3. In the event that the required permission, as described above, is not granted,
any claims for compensation or reimbursement shall be excluded, unless the party
against whom such claim is asserted is responsible for the denial of the permission.
In this case, § 5 (2) shall apply mutatis mutandis.
4. Obtaining a possibly required import licence is incumbent upon the customer.
5. The customer shall be liable for checking all necessary test measures (sanctions
lists, end-use, embargo regulations, etc.) to ensure compliance with national,
international, and especially US- (re-) export control regulations prior of (re-)
exporting the directly or indirectly delivered goods by us. If necessary the customer
shall obtain appropriate permits from the authorities at its own expense.
The customer is not entitled to return goods or to claim damages, if the authorities
refused an export permit. The distribution of our products is generally prohibited
if the customer has knowledge of the end-use in “ABC” weapons and
§ 8 Reservation of ownership
1. We reserve ownership of the delivered goods until we have received full payment
of all accounts receivable from the supply contract, and with regard to entrepreneurs
also until all our accounts receivable from the business connection existing
with the customer have been paid, including any costs and interest incurred.
2. Until further notice, we agree to a resale of the goods supplied under reservation
of ownership in the customer‘s ordinary course of business. The goods may not be
pledged by the customer nor assigned for third-party security. The customer herewith
assigns to us in advance his demands against third parties from the resale of
the goods that are under reservation of ownership. We herewith accept this assignment.
We are entitled to notify the third parties that the customer will name to us
of the transfer of the demand and to assert the assigned demand in our own name.
These claims may also not be pledged or transferred as securities by the customer.
3. As soon and insofar as the realisable value of the securities existing for us exceeds
our demands by more than a total of 10%, we are obliged to release our choice of
securities at the customer‘s request.
4. In the event of pledging or other third-party interventions, the customer must
be notified in writing immediately and the attaching creditor told of the existing
reservation of ownership. A collateral assignment and the transfer or pledging of
the expectant right is inadmissible.
5. If the customer‘s conduct is in breach of contract, especially if he is in arrears,
we are entitled to withdraw from the contract and take back the purchased item.
If we take back goods from entrepreneurs, this represents a withdrawal from the
contract and we can make the best possible use of this by freehand sale if we had
threatened the sale with a reasonable deadline. We will credit the exploitation proceeds
minus reasonable realization costs to the customer‘s liabilities.
6. If we are entitled to withdraw from the contract and take goods back, the customer
is obliged to allow one of our employees to take stock of the available reserved
7. As long as the goods are our property, the customer is obliged to treat them with
care. If maintenance work and inspections are necessary, the customer must carry
these out regularly at his own expense. In particular, he must insure them at original
value against risks through damage or destruction as a result of fire, water and theft.
§ 9 Warranty for defects
As regards the customer‘s rights in case of material defects or defects in title, the
statutory regulations shall apply to the extent that no other stipulations are made
below. Special statutory regulations shall always be unaffected if the final delivery
of the goods is to a consumer (recourse of the supplier pursuant to Sections 478,
479 of German Civil Code (BGB).
1. The following provisions on the warranty for defects only apply to newly manufactured
items. Pre-owned items will be sold as seen. Insofar as we are nevertheless
liable for defects of used items (e.g. by separate agreement or in cases
where we carried out modifications on the used items), the following provisions
shall apply accordingly.
2. The warranty claims from traders within the meaning of commercial law presuppose
that they have met their inspection obligations and requirements to
give notice of defects according to § 377 HGB. Non-commercial customers have
to inspect the supplied goods as soon as possible after their arrival for material
deficiencies, wrong deliveries and quantity errors. Non-commercial customers
have to notify us of obvious material deficiencies, wrong deliveries and quantity
errors within 14 days of arrival of the goods in text form. Posting is sufficient as
observance of the deadline.
3. If the purchased item is defective, we are entitled to choose whether to rectify
the defect as subsequent performance or deliver an item free of defects. The customer
must leave us a reasonable time period for the subsequent performance.
The customer is only entitled to further statutory warranty laws if we failed in the
subsequent performance or we rejected it without permission respectively a subsequent
performance deadline was not observed. However, our liability for damages
is limited to typically contractual, foreseeable damages. If we were not originally
obliged to fit the item, rectification shall neither involve removing the defective
item nor refitting it. The expenses required to carry out checks and rectifications,
especially for transportation, travel, labour and materials (not the cost of removing
or refitting the item) will be borne by us if there really is a defect. If, however,
the purchaser‘s wish for rectification of a defect proves to be unjustified, we can
demand that the purchaser pay these costs accrued.
4. The customer can only expect a suitability or usefulness of the goods beyond
the suitability for the usual utilisation or deviating from it, or a quality that is not
usual for goods of the same kind, if this arises from a corresponding agreement or
according to public utterances within the meaning of § 434 (1.3) BGB. Our liability
for defects shall above all be the agreement made on the nature of the goods, e.g.
in product descriptions including those of the manufacturer, with which the customer
is provided before ordering or which were integrated into the contract in
the same manner as these terms and conditions. If the nature of the goods was not
agreed upon, the statutory regulations are to be applied to determine whether or
not there is a defect. We cannot, however, accept any liability for public statements
by the manufacturer or other third parties (e.g. advertising claims).
We are at the customer‘s disposal for issuing information and advice to the best of
our knowledge on how to use our goods. However, we are only liable to provide
information and advice beyond the provisions of the aforementioned number 3
if a separate consultancy agreement is concluded or payment going beyond the
purchase price of the goods has been agreed for such performances.
5. The statutory limitation period applies when a defect was fraudulently concealed
by us, in case of a suppliers’ recourse (§ 479 BGB) or an action for recovery of property
of a third party (§ 438 I 1 BGB) as well as in cases pursuant to Section 12 Clause 1.
6. If we point out special warranty arrangements and deadlines of the manufacturers
in the catalogue (especially for electro-tools), these conditions also have
priority in relation to our customers. However, we shall only assume manufacturers‘
guarantees to the extent that this has been expressly agreed with Customer.
7. If the operating and maintenance instructions from the manufacturing or supply
company enclosed with the delivery item are not followed, alterations are carried
out on the product, parts are replaced or consumables used that do not meet the
original specifications, there is no longer any warranty unless these circumstances
were not instrumental in creating a material deficiency.
8. If an item that we delivered has a deficiency in title, we are entitled at our discretion
to remove the defect by delivering an equal substitute suitable for comparable
use, or to rectify the deficiency in title by reaching an agreement with a
legitimate third party.
9. If rectification has failed or if an appropriate deadline to be set by the customer
has passed without success or is dispensable according to the statutory regulations,
the customer may exit the purchase agreement or reduce the purchase
price. In case of a negligible defect, however, they shall have no right of rescission.
10. The customer shall only have a right to damages in lieu of performance, or reimbursement
of expenses incurred in vain subject to the proviso of Section 12;
otherwise such rights shall be precluded.
§ 10 The Electrical and Electronic Equipment Act (ElektroG)
1. Where the ElektroG applies to our products, we agree to carry out a mandatory
product registration in the countries according to the guidelines of the European
2. When the electrical and electronic equipment supplied by us is no longer in use,
the customer agrees to return it to us at his expense. We will dispose of respectively
recycle the appliances properly according to statutory provisions.
3. The customer agrees not to sell or give away the appliances when they are no
longer in use to private households, especially not to employees.
4. When the customer passes on the appliances to commercial users, the customer
will make sure that a corresponding agreement is made with the respective
companies so that the equipment is returned to us at the end of the service
life according to (2).
§ 11 Battery Law (BattG)
1. Insofar as the Battery Law is applicable to our products, the prescribed registration
at the German Federal Environ-mental Agency has been carried out.
2. End users are legally obliged to bring used batteries to an appropriate collection
point. They can also be returned at the point of purchase free of charge. The
crossed out trash can symbol reminds customers not to dispose of batteries in
unsorted domestic waste. Pb, Cd and Hg indicate the constituents that exceed
the legally permissible values.
§ 12 Traceability
If the customer passes on the goods we supplied to third parties, he will secure
the traceability of the goods through suitable measures. Consequently, he will
especially make sure that in the event of a measure becoming necessary for reasons
of product liability (e.g. product recall, product warning), the supplied goods
can be found and their last purchaser of such measures reached immediately. If
the customer does not pass on the goods we supplied to third parties, but uses
or uses them up in his company, he will also make sure that in the event of a necessary
measure as per clause 2, goods that are still in stock or in use can be found.
§ 13 Liability
1. We are unconditionally liable according to statutory provisions for damage to
life, body and health owing to a negligent or wilful breach of duty by us, our legal
representatives or our vicarious agents, as well as for damages comprised by the
liability according to the Product Liability Act. We are liable according to statutory
provisions for damages not recorded by clause 1 and which are based on wilful or
grossly negligent breaches of contract as well as fraudulent intent by us, our legal
representatives or our vicarious agents. However, in this case the compensation
liability is limited to the foreseeable, typically arising damages unless we, our legal
representatives or our vicarious agents have acted wilfully. We are also liable
owing to and on a scale of this guarantee to the extent in which we have given a
quality and/or shelf-life guarantee. However, we are only liable out of the guarantee
for damage that does not happen directly to the goods if the risk of such damage
is clearly included in the guarantee.
2.We are also liable for damage caused by ordinary negligence if the negligence
concerns the breach of key contractual duties (duties without which performance
of the contract would not be possible and whose observance the contracting
parties regularly and justifiably rely upon). However, we are only liable for foreseeable,
3. More extensive liability is excluded regardless of the legal nature of the asserted
claim; this also especially applies to tortious claims or claims to compensation
of unavailing expenditure instead of performance. Our liability for delay remains
unaffected by this. If our liability is excluded or restricted, this also applies to the
personal liability of our employees, workers, members of staff, representatives
and vicarious agents. Tortious liability according to statutory provisions remains
unaffected in every case.
4. This liability arrangement also applies to contractual-like obligations within the
meaning of § 311 (2) and (3) BGB.
5. Where our products have to observe safety regulations, the safety regulations
valid in Germany apply; in the event that the goods are delivered abroad by the
customer, we are not liable for the non-observance of regulations valid there; the
customer is responsible for these.
§ 14 Place of performance, governing law and legal venue
1. For all legal disputes arising directly or indirectly from this contractual relationship,
our business location shown in our tender or declaration of acceptance is
considered the place of performance for deliveries and payments, and as the sole,
international place of jurisdiction towards traders as defined under commercial
law, towards public legal entities and public trusts. The latter also applies if the
customer does not have any standard legal venue in Germany or his place of residence/
business or usual residence at the time the action was filed is unknown.
2. The law of the Federal Republic of Germany applies excluding collision regulations.
The provisions of the UN sales law do not apply.