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      Miscellaneous

      How can I order a Hoffmann Group catalogue?

      As a business customer you can request a catalogue by contacting our Customer Service Department
      on +44 (0) 8704 176 111
      Mon - Thu 7.30am - 5.00pm, Fridays 7.30am - 3.00pm

      Why do I see other prices than the agreed ones?

      Please log in to see the prices including your discounts.

      Where do I find "Direct Purchase"?

      You can add products to your order simply by entering the product code in the shopping cart (top right).

      Why is the online catalogue not working?

      The online catalogue is provided as Flash programming. Please note that Flash applications cannot be displayed on devices with an IOS or Android operating system. Furthermore, search by page or item is not possible in full screen mode (software related).

      Why are scanned barcodes displayed as special characters?

      With older eScan software versions, an activated Shift key (caps lock key) can lead to special characters being transmitted instead of the corresponding item number. In this case, please install the current eScan software, which can be found under section "Service" "Software".

      Where do I find my customer number?

      Please log in. Your customer number will be shown in "My eShop", top right.