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Information about dispatch and delivery

What is the cost of shipping?

Within Switzerland, the shipping costs depend on the rates of the Swiss Post. Without specific instructions, we choose us appears most advantageous delivery. For express and priority orders, we calculate the additional freight costs. The packaging is charged at cost price.

What must be taken into account when dealing with bulky items?

Bulky items are subject to an additional charge for freight. Delivery may be delayed by the carrier.

Dry battery

Air freight may cause split delivery and extra charges due to a tightening of regulations.

How do I change my delivery address?

Additional delivery addresses can be created under "My eShop". You may need to contact your company's administrator to give you the rights to do this. The existing delivery addresses are fixed deposited at SFS unimarket, we ask you to report changes directly on 0848 80 40 21.

What types of dispatch are there?

The delivery of your order is basically on the same day. There are the following shipping methods:
Standard for orders until 5:30 pm, on Friday until 4:30 pm
Express for orders until 5:30 pm, on Friday until 4:30 pm (overnight express delivery)
Priority for orders until 5:15 pm, on Friday until 4:15 pm
Pick-up at SFS central storage in 9445 Rebstein/CH: 2 h processing time

 

Can I pick-up my order?

Self pick-up is available from SFS central storage in 9445 Rebstein/CH. The processing time is 2 hours.

How can I track my delivery?

For the tracking number please contact our Customer Service Department on 0848 80 40 20.

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Is the delivery quality ensured?

The Certification Body of TÜV SÜD certifies that the Hoffmann Group, with the mentioned subsidiaries, has been successfully tested in the fields of Delivery quality and customer satisfaction.
An audit was performed and has demonstrated that the requirements of the 'TÜV MS Standards LieferQualität' as regards delivery culture and reliability, handling of complaints and skills / qualifications of employees are met.
> Certification TÜV SÜD