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      Information about dispatch and delivery

      What is the cost of shipping?

      Delivery within the Bulgaria is free of charge for orders of 100.00 BGN, without VAT. For orders below 100.00 BNG we charge 10.00 BGN VAT exclude to cover part of the postage and packaging costs.
      In case the Buyer wishes to replace the Goods ordered or cancel the order, a return and handling fee of 20% of the order value excluding VAT for catalog goods.

      What must be taken into account when dealing with bulky items?

      Bulky items are subject to an additional charge for freight. Delivery may be delayed by the carrier.

      Dry battery

      Air freight may cause split delivery and extra charges due to a tightening of regulations.

      How do I change my delivery address?

      In "My eShop" you can change your delivery address. You may need to contact your company's administrator to give you the rights to do this.

      What types of dispatch are there?

      For urgent orders please contact our Customer Service Department on +359 32 500 425
      Mon - Fri 8.00am - 5.00pm.

      Can I pick-up my order?

      Self pick-up is currently not available.

      Is the delivery quality ensured?

      The Certification Body of TÜV SÜD certifies that the Hoffmann Group, with the mentioned subsidiaries, has been successfully tested in the fields of Delivery quality and customer satisfaction.
      An audit was performed and has demonstrated that the requirements of the 'TÜV MS Standards LieferQualität' as regards delivery culture and reliability, handling of complaints and skills / qualifications of employees are met.
      > Certification TÜV SÜD

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